Superior Managed IT Services & Solutions
Empower Business Agility & Growth
Superior’s print device management solutions ensure device availability, optimized infrastructure for better total cost of ownership, seamless workflows, up-to-date security and streamlined strategy, while freeing your teams to focus on core competencies.
Discover how partnering with Superior can empower your people and improve your bottom line.
Business Technology Service & Repair
We support your business technology solutions with our team of highly trained, locally based technicians and support professionals. Our tenured, expert technicians receive training directly from Ricoh—as well as training our teams through our own programs—to provide consistent service and maximum uptime.
Please visit our BUSINESS TECHNOLOGY REPAIR & SERVICE page to learn more about having your devices serviced or repaired.
For your convenience, you can review our library of HOW-TO video tutorials HERE.
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Submit a service request, meter readings, and/or supply request below.
Managed IT Services & Support
Elevate your operations and secure your future with our Managed IT Services. Experience unparalleled efficiency as we streamline your IT operations, allowing your team to focus on what they do best. Our proactive maintenance minimizes downtime, ensuring your business runs smoothly around the clock. Embrace predictable budgeting and eliminate unexpected IT costs. Tap into our pool of IT experts for strategic guidance and robust support. Plus, enjoy the flexibility to scale your services as your business grows, ensuring your IT capabilities always match your needs.
Partner with Superior for a seamless, secure, and scalable IT solution that propels your business forward.
Unlock Unparalleled Efficiency, Security, & Scalability with Superior's IT Essentials
Performance often hinges on the ability to manage IT essentials — the fundamental pillars of technology that empower the workplace: print, desktop, mobile devices, data and network infrastructure.
IT Essentials from Superior provides proactive monitoring and management of your hardware, software and network that empower the workplace. We also provide data protection services that ensure business continuity.
Our IT professionals receive training directly from Ricoh—as well as training our teams through our own programs, ensuring you get an EXPERT IT Team that has the knowledge and experience necessary to provide effective, optimized management and support.
IT Essentials from Superior
Predictive Maintenance
Predictive Maintenance uses data from Ricoh@Remote and device service histories to predict imminent service needs. Armed with this information, our technicians can complete urgent repairs before a failure occurs and non-urgent repairs during the next scheduled visit.
Network Device Management
With network device management services, you get up/down availability, status monitoring, alerts and troubleshooting for routers, switches, wireless access points, and wireless controllers within your LAN environment.
Onsite & Remote Communication
Connect your team wherever they work with seamless, secure communication tools including Microsoft Teams with video chat for real-time collaboration and managed voice-over-IP (VoIP) phone systems.
Network Monitoring
With Network Monitoring services, you can receive up/down monitoring of your WAN connection (ICMP) as well as response to reported network outages. We’ll work with your point of contact according to predefined notification policies, based on level of severity.
Server Monitoring
Server management services provide you with up/down availability, status monitoring, alerts, troubleshooting, OS and security patch updates for physical, virtual and cloud servers.
Firewall Management
Firewall management services provide maintenance and monitoring support for your firewalls. These services can include up/down availability alerts, administration, threat detection and DMZ creation, etc.
Outsourcing your IT operations to Superior can help you...
Control IT Costs
- Predictable pricing: service is provided for an ongoing monthly service fee.
- With a provider that bundles IT support services, hardware and software, you can get a better value and potentially see IT cost reductions.
Improve Scalability
- IT outsourcing allows you to adapt to change with agility and scale up quickly. The expertise of managed IT support is just a call or email away.
- By eliminating the time and difficulties of in-house implementation, training and management, you can start using new technologies sooner.
Become More Competitive
- Outsourced IT services give you access to enterprise-level technology and expertise, adapted to your organization’s needs.
- Data management expertise will greatly enhance data-driven strategies.
Upgrade Your Tech Support
- IT outsourcing gives your employees access to highly experienced and certified IT support.
- IT outsourcing helps keep remote workers productive and engaged, giving them next-level tech support and secured 24/7 access to apps and data, as well as the latest technology with current security standards.
Optimize Your Team
- A managed IT support partner can provide guidance on IT infrastructure solutions, including hardware, software and services for automating many routine processes.
- Knowledgeable and dependable IT support gives your employees more time to focus on work that is better aligned with their core expertise.
Minimize Downtime
- Expert IT professionals can help arm you with a defined backup strategy with optional disaster recovery planning to keep downtime to a minimum.
- Your outsourced IT support team can address cyber incidents, delivering faster response times, user setup, and remediation.
Protect Your Business with IT Outsourcing
- A trusted IT outsourcing company can identify your organization’s vulnerabilities and help you establish safeguards.
- Outsourced IT services put expert industry knowledge on your side, improving security as well as ongoing system performance.
Superior's IT Software Solutions Portfolio
Ask us about our portfolio of software solutions from Ricoh designed to help you streamline everyday workflows and meet long-term business goals.
Explore our Software Solutions Portfolio:
Document Management Software
RICOH Smart Integration Solutions
Get your files to the right place, in the right format, with the right file name with document management workflow software.
Kofax ControlSuite
Printing, document capture and workflow automation in a single, fully integrated suite.
RICOH Streamline NX v3 Scan & Capture Option
Transform paper into electronic information and share it quickly and securely.
XM Fax | Cloud faxing solution
Secure, convenient digital fax from mobile, desktop or MFP.
Kofax Capture™
Kofax Capture is the market leading document capture solution, which accelerates business process.
Cost Control & Recovery
Mobile Printing & Sharing
Security Software
RICOH Common Access Card (CAC) / Personal Identity Verification (PIV) Authentication Solution
US Gov/DoD Smart Card authentication for networked MFPs.
RICOH Streamline NX v3 Secure Print Option
Improve print workflows with secure print capabilities.
Device Set-up & Management
RICOH Device Manager NX Lite
Client-based device management utility designed with advanced productivity in mind.
RICOH Streamline NX v3
Simplify document and device management tasks with a scalable, intuitive software solution.
RICOH Printer Driver Packager NX
Control user print settings to help reduce print costs with pre-configured packaged print drivers. Influence user print activity through pre-configured print drivers, which reduce waste and print costs. Configure print drivers in less time and package them to enable quick and easy download and installation for users. Extend your admin tools and make working with print drivers easier for you and your users with the Device Manager NX Pro or Enterprise and the Device Manager NX Advanced Driver Distribution License option.
Commercial & Industrial Print Software
COLOR MANAGEMENT
EFI® Fiery® Color Profiler Suite
Produce precise, vibrant colors accurately and consistently using integrated color profiling tools. Improve customer satisfaction and increase your profitability with the Color Profiler Suite, which works directly with the ICC profiles on your Fiery® server. The integrated software tools enable you to deliver precise, vivid color reproduction in mixed printer environments — a capability that’s essential to strengthening your customers’ brand identities and attracting new business.
EFI® Fiery®XF
Accelerate digital color printing, elevate color management and comply with industry standards. EFI® Fiery® XF, a professional, high-speed RIP solution, works with more than 700 inkjet and toner printer models. Using this modular client/server technology, your graphic arts business can achieve exceptional color results for proofs that need to meet industry standards such as ISO and G7. The included Fiery® Command WorkStation® user interface makes it easy for you to manage, lay out and edit digital printing jobs.
EFI® Fiery® DesignPro
Increase productivity with textile design software tools and color consistency.
DATA STREAM TRANSFORM SOFTWARE
RICOH IPDS
Ricoh IPDS print management solution outputs IPDS and AFP print jobs from iSeries and zSeries systems to networked printers, multifunction printers and high-speed production devices. Additionally, IPDS provides PCL and PS printing for desktop users.
RICOH Web Enablement Solutions Suite
Convert statements, invoices and other documents into web-ready PDFs.
RICOH InfoPrint XT
Migrate legacy Xerox® applications to an open, flexible architecture
MAKE READY AND IMPOSITION SOFTWARE
EFI® Fiery® Digital Print Servers
Make the most of digital press performance, VDP, color management and product integration opportunities. Maximize performance, throughput and profitability with powerful digital front ends for Ricoh’s color and black-and-white digital presses. The Fiery® Command WorkStation® user interface enables precise control of jobs, color management, image quality, VDP and output devices. Move jobs through production quickly with exceptional RIP speed and native PDF workflows. Add optional tools to expand offerings and extend the value of your investment.
EFI® Fiery® JobMaster™
Increase production print margins with efficient, error-free PDF-based job preparation. Fiery® JobMaster™, a part of the Fiery® Workflow Suite, provides advanced PDF-based makeready functions that allow operators to be highly productive and accurate. Speed through tasks such as visual tab insertion and design, media assignment, advanced page numbering, choosing finishing options, scanning and more. The included Enfocus PitStop Edit and Adobe® Acrobat® Pro allow last-minute text, spot color or image changes.
OUTPUT MANAGEMENT & WORKFLOW SOFTWARE
RICOH InfoPrint Manager
Centralize control of printers, print queues and job management enterprise-wide.
EFI® Fiery®JobFlow™
Automate steps in your production print prepress workflow to decrease errors and save time. Streamline print job production using a browser-based prepress workflow system that prevents errors, reduces waste and improves customer communications. Fiery® JobFlow™, which is part of the Fiery® Workflow Suite, automates job preparation steps. Configure workflows to integrate tools for PDF conversion, preflight checks, correction and editing of PDF files, image enhancement, document imposition, job ticketing, notifications and more.
EFI® Fiery® Central
Improve productivity and capacity by unifying printers and processes in a single workflow. Enhance productivity and optimize capacity with Fiery® Central, which enables you to create a centralized print production system that connects workflows, print devices and business management systems. Unify and control the system through one user interface, using consistent processes for non-Fiery Driven™ digital presses and Fiery Driven™ Ricoh digital printers.